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Privacy Policy

Who we are

H.R. Mental Wellness Centre offers information on healing from depression and anxiety, self-development, and stress management. 

We offer a newsletter to our subscribers, and direct sales of the book Mental Wellness: A Spiritual Journey to Amazon. We also provide mental wellness coaching for individuals and groups. This privacy policy applies to all visitors and customers using or accessing our website, which we use and maintain for the services that we provide.

H.R. Mental Wellness Centre is based in Vancouver, BC, Canada.

For any privacy-related questions, you can reach us at drrayes @mentalwellnessbc.ca.

What personal data we collect and why we collect it

we do not collect any personal data when you visit our website. if you subscribe to our newsletter or join our support group, data collected is your email address and your name, and phone number. You information is kept until you unsubscribe. At this time, it is deleted from our database permanently.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. Information provided is deleted after responding to the comments.

Contact forms/Emails/Chats

contact form requires you to provide your name, email address,  and phone number. we collect this information to be able to respond to your request.

    • We use Mailchimp to process most email and communication with our customers. Mailchimp’s privacy policy is available here.
    • We use PureChat for chatting with visitors on the website. PureChat’s privacy policy is available here.
  • Customers that email us, or use any of the contact forms on our websites, will have their email address, IP address, and any data provided in the contact form or body of the email stored in the Mailchimp archives.
  • We keep all email and chat communication indefinitely to help us provide support and improve our services. Individuals can request copies of any previous correspondence with us at any time.

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. We use cookies across our sites to help identify and track visitors, their usage of our services, and their website access preferences. We describe the specific cookies used in the sections below. Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using our websites, with the drawback that certain features may not function properly without the aid of cookies.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Embeds are pieces from other websites that are shown from time to time on our websites. They behave in the exact same way as if the visitor has visited the other website and may use cookies or capture information. Typically embedded content is from websites that share videos, images, or other content. These services may collect your IP Address, your User Agent, store and retrieve cookies on your browser, embed additional third-party tracking, and monitor your interaction with that embedded content, including correlating your interaction with the content with your account with that service, if you are logged in to that service.

Links to the privacy policies of the most common services have been included below. Where a general privacy policy is not available, the applicable country is indicated.

Analytics

We use Google Analytics for tracking visitors and aggregating information about the traffic to our websites. The Google Analytics privacy policy can be found here:  https://policies.google.com/privacy.

You can learn more about how to opt-out of tracking in Google Analytics here.

Who we share your data with

We don’t share your data with anyone. The information you provide us with is kept within the Centre and would never be shared with anyone. If you unsubscribe from our mailing list, you will never be contacted again.

If we ever were to engage in any onward transfers of your data with third parties for a purpose other than which it was originally collected or subsequently authorized, we would provide you with an opt-out choice to limit the use and disclosure of your personal data far in advance.

Registered Users

If you subscribe to our newsletter or join our support group, your Name, Email, and Phone Number are not stored in our website’s database.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Marketing Campaigns

  • We use email marketing to communicate with customers and potential customers from time to time. All email lists and campaigns are “opt-in” meaning we will not send you these sorts of emails unless you indicated that you wish to receive them during signup or other interactions on our website.
  • All marketing emails sent by us will include an unsubscribe link in the footer of the email. Emails sent to you may also include standard tracking, including open and click activities.
  • We use MailChimp for email marketing. Mailchimp’s privacy policy is found here.
  • We may utilize social media and web advertising campaigns. These service providers use cookies on our sites and/or pixel tracking to serve ads across the different platforms.

Paying Customers

For payment transactions we use PayPal. PayPal’s privacy policy can be found here.
To comply with accounting and legal requirements, we keep data on financial transactions in the systems above for up to 10 years.

Hosting and API Services

All web servers and hosting are managed by 1&1.com platforms located in different regions around the world. This includes website hosting, backups, web database, file storage, APIs, and log files.

Your Rights Over Your Data

  • If you are a registered user you can request to see or download the data we have about you.
  • Typically for visitors that have left comments, the data is their email address and their comment. This information is deleted after being dealt with.
  • You can also request “to be forgotten” and we will erase any personally identifiable data we have about you. Of course, this excludes data we need for administrative or security purposes or if we are required by law to retain some of the data.
  • An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct his/her query to drrayes @mentalwellnessbc.ca. We will respond within a reasonable time frame, not to exceed one week.

How we protect your data

See wordpress.org/about/security for details on the security of the WordPress core itself.
Prevention is best when it comes to security, and as a first step, we follow all WordPress Code Standards in the plugins we use.

What data breach procedures we have in place

Should any event occur where customer data has been lost, stolen, or potentially compromised, our policy is to alert our customers via email no later than 48 hours of our team becoming aware of the event. We will also report such incident to any required data protection authority. We will work closely with any customers affected to determine next steps such as any end-user notifications, needed patches, and how to avoid any similar event in the future.

What third parties we receive data from

we do not receive data from third parties.

What automated decision making and/or profiling we do with user data

Nothing. we do not use data collected through Google analytics with out any personal info included.

Industry regulatory disclosure requirements

Privacy Policy Changes

Although most changes are likely to be minor, H.R. Mental Wellness Centre may change the Privacy Policy from time to time and will notify clients by email when making changes.